Ecom Express Limited (“Ecom Express”), India’s leading B2C e-commerce logistics solutions provider, has introduced Pragati, a transformative learning and development program aimed at upskilling Delivery Center Managers (DCMs) across its last-mile operations. This initiative is designed to equip both existing employees and new hires with the skills needed for success, strengthening the company’s talent pipeline. Through Pragati, over 4,000 employees will receive certifications in logistics, supply chain management, and behavioral skills, ensuring they are well-prepared for evolving industry demands.
The program follows a hybrid learning model, combining classroom training, virtual modules, and self-paced learning via E-Pathshaala, a comprehensive Learning Management System (LMS). This scalable approach enables employees to learn at their own pace while ensuring consistency in skill development across the workforce.
Strategic Workforce Development
Pragati is built on a performance and potential-based framework, allowing Ecom Express to create personalized career development plans for its employees. The program focuses on two key areas:
Identifying and preparing high-potential external talent for leadership roles
Upskilling internal employees to enhance their capabilities and drive business growth
A core pillar of Pragati is local hiring across 3,500+ locations, which helps minimize relocation challenges and ensures seamless workforce integration within local communities. By prioritizing regional talent development, Ecom Express aims to strengthen last-mile logistics management while fostering a stable and engaged workforce.
Leadership Insights on Pragati
Commenting on the launch, Swati Mor, CHRO, Ecom Express, emphasized the program’s significance:
“Pragati is more than just a training initiative—it’s a pathway to transform last-mile logistics by cultivating a highly skilled and motivated workforce. By offering structured learning paths and certifications, we are fostering a culture of continuous development and operational excellence. This initiative not only supports our internal teams but also opens doors for fresh talent to join and grow with Ecom Express. Through Pragati, we are committed to building a resilient, future-ready workforce that aligns with our vision to redefine logistics in India.”
A Commitment to Workforce Excellence
As part of its broader commitment to skill development and operational efficiency, Ecom Express will certify employees across two key domains:
Product & Process – Focusing on core logistics and supply chain management expertise
Behavioral Skills – Enhancing leadership and people management abilities for effective team coordination
With Pragati, Ecom Express is reinforcing its dedication to employee empowerment, operational excellence, and community impact. By investing in workforce upskilling, the company is setting new benchmarks in last-mile logistics, contributing to a more skilled, efficient, and sustainable logistics ecosystem in India.
